Upnify Connect’s inbox brings together conversations from the channels enabled for your company. The team can handle messages without switching between apps and keep each thread associated with its originating channel.
Get oriented in the inbox
At the top, choose all conversations, a specific channel, or quick views such as unanswered, expiring, archived, or blocked. Available options depend on the channels and features configured for your company.
The list helps identify each thread using available information, such as contact or phone, channel, latest message, and status. Select a row to open the full conversation.
Read and reply with context
Before replying, check who wrote, which channel they used, and what has already been said. Read the thread and write your reply in the field at the bottom; Connect sends it through the originating channel when the integration allows it.
Address the question clearly. If someone else should continue, transfer the chat; if it is resolved, finish it to remove it from the active inbox.
