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CRM · Products and Quotes

How to import products, export records, and make bulk changes

Keep the CRM catalog current with imports, exports, and actions for multiple products.

Sales workflow organizing a product catalog and updating its records.

Published on October 20, 2026

As the catalog grows, editing each product separately takes time and can create inconsistencies. Importing loads multiple records from a file; exporting downloads records; bulk actions change selected products in the catalog.

These are different tasks
Import loads data from a file; export downloads records; bulk actions edit selected catalog products.

Import products

  1. Open Tools > Bulk import > New and choose Products.
  2. Prepare a CSV with one product per row, clear headers, and a consistent identifier such as product code or SKU. Include only the fields to load: name, unit, cost, price, line, brand, model, or taxes as applicable.
  3. Select the file and map each header to the correct Upnify field. Leave unused columns unmapped; check code, price, and currency carefully.
  4. Open Advanced settings. Under If the product exists, choose whether to ignore or update the existing product. Test a few rows first if you are unsure which fields the file will change.
  5. Review the sample rows and duplicate handling, then start the import. Check the result and fix errors before reloading affected rows.
Bulk import record type selector with Products available
Choose Products to load the catalog.
Product file mapping with code, name, unit, cost, and minimum price
Map each column to the right field; the visible row is sample data.
Advanced settings panel for importing products
Choose how CRM should handle products that already exist.
Illustration of preparing a file, mapping columns, reviewing options, and checking results
Review each stage to prevent accidental changes.

Export records

To download products, open Catalogs > Products and use the catalog download option. For contacts, opportunities, customers, or sales, open Tools > Bulk export, add an export, and choose an available record type and format. Download products from their catalog screen.

CRM product catalog with download controls
Review the catalog and use its product download option.

Make bulk changes

  1. Filter products in the catalog and select only those that need the same change.
  2. Use available actions to update price, line, brand, or status; you can also assign images or remove products.
  3. Review the summary and confirm. Open a few records afterward to verify the result.
Selected product in the catalog with bulk actions available
Select only products that should share the change.

Before confirming: keep a reference export and test the import with a small file. Check codes, currency, taxes, and blank fields.