CRM · Communication

How to manage multiple email accounts and use the unified inbox

Connect incoming accounts, outgoing accounts, or both, set a default account, and organize messages in My Email.

Several email accounts converge into a CRM inbox organized by contact type

Published on October 21, 2026

If you use more than one work email address, connecting them to CRM helps you send from the right sender and review messages related to prospects, customers, or coworkers in one place. For example, you can keep a sales account for sending and connect another account that receives replies, when your access and provider support both tasks.

CRM My email view with one filtered message and the inbox tabs — Real My email view with an internal demo message. In this example, search narrows the list to one result; available messages depend on connected accounts and filters.

If no messages appear
Check that you connected an Input or Input/Output account, that the provider authorized access, and that the account has no error. Then select Sync. Inbox availability and some features may depend on the access enabled for your user.