A chatbot is an artificial intelligence program that automatically interacts with users through text or voice, simulating a human conversation. Chatbots are used in customer service and sales areas to resolve common queries, provide technical support, or even guide the user through the purchasing process.
By implementing a chatbot in your sales strategy, you can offer 24/7 support, reduce response times, and improve the customer experience. Chatbots efficiently manage large volumes of inquiries, increasing the productivity of sales teams.
Currently, the use of AI Assistants threatens the use of chatbots due to their flexibility, ease of training, and growing difficulty in distinguishing their responses from those given by a human, unlike traditional chatbots.
The Sales Glossary is a compendium of all the most commonly used terminology in sales strategy. Many of the concepts listed here are used when implementing a CRM system or a digital sales funnel, no matter if they are legacy systems or an online CRM. See also our blog that deals with sales techniques, marketing and sales culture.