Refers to the ability to recognize and understand one's own feelings as well as those of others and involves 5 basic skills:
Discovering personal emotions and feelings.
Recognizing them.
Manage them.
Creating one's own motivations.
Manage personal relationships.
In sales, having good emotional intelligence will help you stay motivated, perseverant, better tolerate certain circumstances such as frustration and rejection, and strengthen relationships with your collaborators, clients and prospects.
The Sales Glossary is a compendium of all the most commonly used terminology in sales strategy. Many of the concepts listed here are used when implementing a CRM system or a digital sales funnel, no matter if they are legacy systems or an online CRM. See also our blog that deals with sales techniques, marketing and sales culture.