Refers to the ability to understand and engage with the feelings of others. It can be said that it is the ability to perceive and react according to what the other person is feeling.
This skill will help you relate to customers and collaborators, facilitating your success in sales.
It is also known as the ability of a person to perceive certain emotions or feelings of another person, in such a way that he/she can put him/herself in his/her place and understand how he/she feels. It is a feeling of identification or the ability to identify with someone, it is related to understanding, support and active listening, as the main components of this skill.
The Sales Glossary is a compendium of all the most commonly used terminology in sales strategy. Many of the concepts listed here are used when implementing a CRM system or a digital sales funnel, no matter if they are legacy systems or an online CRM. See also our blog that deals with sales techniques, marketing and sales culture.