Merchandising - Sales Glossary - Upnify
Upnify CRM

Back to dictionary


As a sales expert, merchandising is a fundamental strategy to boost sales by optimizing product presentation and customer experience at the point of sale. It goes beyond simply displaying products on a shelf; it involves a careful approach to the arrangement, presentation, and promotion of items to attract customers' attention, stimulate impulse purchases, and increase profitability.

Merchandising encompasses a variety of tactics and techniques, ranging from strategic product placement in the store to creating attractive displays and implementing effective promotions. This includes aspects such as product selection and placement on shelves, creating attractive storefronts, using effective signage and labeling, as well as implementing pricing and promotional strategies.

A key part of merchandising is understanding customer behavior and tailoring product presentation to meet their needs and desires. This involves considering factors such as consumer psychology, purchasing trends, seasonal preferences, and market segmentation. By understanding which products are popular, which are in high demand, and how customers interact with the shopping environment, sellers can optimize store layout to maximize sales and customer satisfaction.

Merchandising also plays a significant role in building and strengthening brand identity. The consistent and attractive presentation of products helps reinforce the brand's identity and communicate its key values and messages. This includes aspects such as packaging design, selection of colors and materials, and incorporating branding elements into product displays.

The Sales Glossary is a compendium of all the most commonly used terminology in sales strategy. Many of the concepts listed here are used when implementing a CRM system or a digital sales funnel, no matter if they are legacy systems or an online CRM. See also our blog that deals with sales techniques, marketing and sales culture.