The term "phygital" is a neologism that arises from the combination of the words "physical" (físico) and "digital" (digital). It refers to the convergence of physical and digital environments in the consumer's or user's experience. In an increasingly technology-driven world, the concept of phygital has become essential to understand how companies and organizations are adapting their strategies to meet the demands of an audience that interacts with the world in increasingly interconnected ways.
In the digital era, consumers are immersed in an environment of constant information and communication through electronic devices, social networks, and online platforms. This has transformed how companies engage with their customers and how customers interact with brands. Phygital recognizes the importance of integrating the physical and digital worlds to provide more comprehensive and relevant experiences.
Phygital manifests itself in various areas, including retail, advertising, entertainment, and education. For example, in retail, physical stores have adopted digital technologies such as augmented reality, virtual reality, and mobile apps to enhance the shopping experience. Digital shop windows, smart tags, and mobile payment systems are examples of how technology is integrated into the physical store environment to offer a more engaging and personalized shopping experience.
In advertising, phygital is reflected in campaigns that use QR codes, augmented reality, or geolocated advertising to connect digital media with the physical world. Phygital entertainment experiences combine elements of the real world with virtual reality, such as augmented reality games or interactive exhibits in museums.
The concept of phygital is also related to omnichannel, which involves the availability of multiple channels (physical and digital) for customers to interact with a brand or company. This means that consumers can research products online, visit a physical store, make a purchase through a mobile app, and have the product delivered to their home.
In summary, the term "phygital" refers to the convergence of the physical and digital in the user's or consumer's experience. It is an approach that seeks to harness the best of both worlds to offer more enriching and personalized experiences. As technology continues to advance, we are likely to see a greater integration of phygital in various aspects of our lives, transforming how we interact with the world around us.
The Sales Glossary is a compendium of all the most commonly used terminology in sales strategy. Many of the concepts listed here are used when implementing a CRM system or a digital sales funnel, no matter if they are legacy systems or an online CRM. See also our blog that deals with sales techniques, marketing and sales culture.