7 body language mistakes that you should avoid at the moment of selling.
The message that we convey to our prospects or clients is 97 percent body language (non-verbalized), different studies indicate that the face can produce more than 250 thousand different gestures while the hands can produce more than five thousand expressions; improper use can make you win or lose a sale in a moment.
As a salesperson, it is vital that you take into account the following seven common body language mistakes at the time of your appointment:
- Giving priority to your smartphone, tablet, notebook, etc. This is a clear sign that you are not interested in what they are telling you.
- Clapping and rubbing your hands together. Doing this may indicate that you are nervous or uncomfortable.
- Dressing untidy. If you look untidy, your image will be unprofessional and show that you just do not care.
- Watching the clock. It indicates that you have something more important to do than what your prospect is saying.
- Crossed arms. It will make you look defensive.
- Rolling eyes. Moving your eyes from side to side will indicate a lack of confidence in your words.
- Lack of eye contact. You will make people think that you cannot be trusted and that you are hiding something.
In the business world, you have only a few minutes to convince or give information to someone.
However, any one of these mistakes can take just a few seconds and end your negotiation. Do not lose a prospect or customer because of the wrong use of your nonverbal language.